Terms of Service

Effective Date: August 4, 2025

Welcome to Ducharme Group LLC | DBA WHB Cleaning ("WHB Cleaning", "we", "our", or "us"). These Terms of Service govern your use of our website, services, communications, and interactions with our company, including any SMS communications.

By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. SMS Program Description

By providing your phone number and opting in via our website, you agree to receive SMS notifications and/or marketing communications from WHB Cleaning.

Types of Messages:

Service reminders

Scheduling updates

Customer satisfaction requests

Limited-time offers or promotional messages

Message Frequency:
Message frequency may vary depending on your interaction with our services.

Message and Data Rates:
Message and data rates may apply. Check with your mobile carrier for details.

2. Opt-In & Consent

You must provide express consent to receive text messages from us. This consent is not required to make a purchase or use our services.

Opt-in methods include:

Checking a designated checkbox on our web form

Manually entering your phone number into an opt-in field

You will not be automatically enrolled in SMS communications without your consent.

3. Opt-Out & Help

You may cancel SMS messages at any time by replying:

STOP – to unsubscribe at 855-598-8701

HELP – to receive assistance at 855-598-8701

START - to rejoin at 855-598-8701

4. Mobile Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5. Restrictions

By using our services, you agree that you will not:

Use our services for unlawful, fraudulent, or abusive purposes

Interfere with or disrupt our systems or networks

Attempt to access services or data without authorization

6. Privacy

For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Changes to the Terms

We may update these Terms at any time. The updated version will be posted with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.

8. Contact Information

If you have any questions about these Terms or need support, contact us at:
📧 [email protected]
📞 619-345-0043

9. Guidelines

Ducharme Group LLC | DBA WHB Cleaning's SMS communications are conducted in accordance with CTIA guidelines and industry best practices for responsible and lawful text message delivery.

All messaging practices are subject to applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) and relevant state or federal rules governing text message communications.